Nearby the AI, CapitaLand is introducing robots into its malls to help with customer service and navigation. Two robots will be deployed at Plaza and Tampines Mall to assist shoppers with directions and product recommendations, while another will be placed at Westgate to manage a mobile queue system for shoppers. The company also plans to launch an AI-powered e-waste recycling bin, which will help to identify and sort recyclable waste items.Read also: CapitaLand to sell two malls in China for S$21 millionCapitaLand, which also operates in China, has also announced that it is divesting its stakes in two shopping malls: CapitaMall Anqing and CapitaMall, Yaohai in Anhui Province for S$21 million.The company says the decision was in line with its active portfolio management strategy to recycle capital and optimise its returns.AdvertisementBoth malls were opened in 2013 and were part of CapitaLand’s portfolio of shopping malls in China that spanned across 3.1 million square feet and malls.The divestments are expected to complete by the first quarter of 2021.
CapitaLand Group has recently signed a memorandum of understanding (MOU) with Microsoft in a move to harness artificial intelligence (AI) and advanced technologies for its businesses.
Under the MOU, CapitaLand will join Microsoft Singapore’s AI Pinnacle Program, giving it access to a range of Microsoft platforms, services, and solutions. This partnership will enable CapitaLand to enhance customer engagement and improve operational efficiency across its funds, investments, retail, lodging, and development businesses.
One of the key objectives of this collaboration is to identify potential areas for collaboration in infrastructure development, with a focus on leveraging Microsoft’s Azure cloud computing platform to enhance the design and products of CapitaLand Investment’s data centers. Additionally, AI, data analytics, and machine learning will be integrated to strengthen its digital and business transformation efforts.
Quah Ley Hoon, the Group Chief Corporate Officer of CapitaLand Investment, believes that this partnership with Microsoft is a significant step in the company’s digital transformation journey. She states, “AI will be pivotal in how we shape our future with operational efficiencies and create value for our stakeholders.”
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In a separate agreement, CapitaLand Investment (CLI), the real asset management arm of CapitaLand, has also signed an MOU with the Singapore Business Federation (SBF) to establish a framework for digitalization and integration of AI across CLI’s retail ecosystem.
The partnership will focus on facilitating the adoption and proof of concept for AI, data analytics, and cybersecurity solutions to enhance business efficiency and competitiveness. It will also aim to develop AI-focused competencies and skills among retail tenants.
CapitaLand is also taking steps to incorporate AI in its malls. Two robots will be deployed at Plaza and Tampines Mall to assist shoppers with directions and product recommendations. A third robot will be placed at Westgate to manage a mobile queue system for shoppers. In addition, CapitaLand plans to launch an AI-powered e-waste recycling bin that can identify and sort recyclable waste items.
In other news, CapitaLand, which also operates in China, has announced that it will divest its stakes in two shopping malls: CapitaMall Anqing and CapitaMall Yaohai in Anhui Province for S$21 million. The decision is in line with the company’s active portfolio management strategy to recycle capital and optimize its returns.
These malls, which were opened in 2013, were part of CapitaLand’s portfolio of shopping malls in China spanning over 3.1 million square feet. The divestments are expected to be completed by the first quarter of 2021.